This error is generally an incompatibility issue between a graphics driver and Java. To resolve this issue, you may do one of the following:
1) Update your video card drivers. You can do this by using Microsoft's Windows Update utility or download the drivers directly from the card manufacturer's website. Once you are using the updated drivers, try running the installer again.
2) Disable hardware acceleration of your graphics device. To do so, go to your Control Panel to Display. Go to the Settings tab and click on the Advanced button. Go to the Troubleshoot tab and move the Hardware Acceleration slider all the way to None. Press OK twice to apply and then try the installer again. If the installer is successful, you can revert the Hardware Acceleration to the normal settings.
3) Use Safe mode. Running the installer in Safe Mode on your machine will completely bypass any graphics hardware drivers. Refer to Microsoft's website for instructions using Safe Mode for Windows XP.
If none of these solutions allow you to run the installer successfully, contact the Installation and Licensing team here:
