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Point Grey Hardware

Troubleshooting Point Grey Devices

The Point Grey adaptor includes support for the following types of Point Grey devices:

  • USB 3

  • FireWire

  • GigE Vision

  • USB 2

  • Bumblebee 2

If you are having trouble using the Image Acquisition Toolbox™ software with a supported Point Grey camera, follow these troubleshooting steps:

  1. Verify that your image acquisition hardware is functioning properly.

    For Point Grey devices, run the application that came with your hardware, FlyCapture, and verify that you can receive live video.

  2. Select Start > Programs > Point Grey Research > FlyCapture2 > FlyCap2.

  3. In FlyCapture, select your device and click OK to open the dialog box that shows the video feed to test that the hardware is working properly.

  4. With previous versions of the Image Acquisition Toolbox, the files for all of the adaptors were included in your installation. Starting with version R2014a, each adaptor is available separately through the Support Package Installer. In order to use the Image Acquisition Toolbox, you must install the adaptor that your camera uses, in this case, the Point Grey Hardware support package. See Image Acquisition Support Packages for Hardware Adaptors for information about installing the adaptors.

  5. If your hardware is functioning properly, verify that you are using a hardware device driver that is compatible with the toolbox.

      Note:   The Image Acquisition Toolbox software is compatible only with specific driver versions provided with the Point Grey software and is not guaranteed to work with any other versions.

    If you discover that you are using an unsupported driver version, visit the Point Grey Web site (www.ptgrey.com) to download the correct drivers.

    Note:   If you are using a Point Grey camera that is a GigE Vision device, do not try to use both the Point Grey adaptor and the GigE Vision adaptor at the same time. You should use the Point Grey adaptor.

    Note:   For use of the Bumblebee 2 cameras, certain video formats may be suppressed. To see the available video formats for your Bumblebee camera, open the Image Acquisition Tool and check the format list shown in the Hardware Browser under your device node.

Determining the Driver Version for Point Grey Devices

To determine the Point Grey driver version you are using, run the Point Grey FlyCapture utility.

to see the driver version number.

  1. Select Start > Programs > Point Grey Research > FlyCapture2 > FlyCap2 to open FlyCapture.

  2. In FlyCapture, select Settings > Toggle Camera Control Dialog.

  3. In the Control dialog, select Camera Information. The driver version is included in the information that is displayed there.

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